FAQ's
1. Do you offer Cash on Delivery (COD)?
Yes! We proudly offer Cash on Delivery (COD) across the UAE. You can shop with confidence and pay when your order arrives at your doorstep—safe, simple, and secure.
2. How long will it take to receive my order?
We typically deliver orders within 2 to 5 business days across the UAE. Delivery times may vary slightly depending on your location, but we always strive to get your order to you as quickly as possible.
3. How can I track my order?
Once your order is confirmed, you’ll receive a tracking link via email or SMS. You can use that link to follow your package in real-time until it reaches you.
4. What should I do if I receive a damaged or wrong item?
We’re sorry to hear that! If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Email us at miro.casa24@gmail.com with photos and order details, and we’ll resolve the issue promptly.
5. Can I return or exchange my order?
Yes, we offer a 3-day return/exchange policy for unused items in original packaging. Just contact us at miro.casa24@gmail.com to initiate the return process. Please note: return shipping may apply.
6. How can I contact customer support?
You can reach us anytime at miro.casa24@gmail.com. We aim to respond within 24 hours, and we’re here to help with any product inquiries, order concerns, or general questions.